To999 Terms and Conditions — Before use Must Read

1 General Introduction & Applicability

These Terms & Conditions ("Terms") govern the relationship between to999 ("Platform", "we", "us") and the user ("you", "player"). to999 is an online gaming platform offering casino games, fish games, Sports Betting, and other gaming services to users in Bangladesh.

These Terms apply to the to999 website, mobile app, and all related services. By accessing, browsing, or using the platform, you automatically agree to these Terms.

• These Terms are available in both Bengali and English; in the event of any conflict, the Bengali version shall prevail.
• To999 reserves the right to update these Terms & Conditions at any time.
• Continued use of the platform after any changes constitutes your acceptance of the updated terms.
• For significant changes, to999 will notify users via email or an on-platform notice.

2 Account Registration & Eligibility

To register an account and play on to999, you must meet the eligibility requirements listed below. These conditions exist to ensure the safety and legal protection of all users.

• Each individual may only register one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password confidential and not share it with anyone.
• Transferring or selling your account to another person is strictly prohibited.
• To999 may request KYC documents at any time for identity verification purposes.
• To999 reserves the right to immediately suspend any account registered with false information.

3 Deposit & Payment Policy

Deposits on to999 can be made via various mobile banking methods including bKash, Nagad, and Rocket. Every transaction is protected by SSL encryption and is never shared with any third party.

The following rules apply to deposits on to999:

• The minimum deposit amount is BDT 50, and the maximum is subject to applicable limits.
• Deposits are generally credited instantly; occasionally this may take 5-10 minutes.
• Only payment accounts registered in your own name may be used.
• Using third-party payment accounts is strictly prohibited.
• Accounts found to be used for money laundering or fraud will be permanently suspended.
• There are no hidden charges on deposits; to999 does not charge any processing fees.

4 Withdrawal Policy & Process

Withdrawing your winnings from to999 is quick and straightforward. Withdrawal requests are typically processed within 15-30 minutes. In some cases, verification requirements may extend this to a maximum of 24 hours.

• Your account must be fully verified before you can make a withdrawal.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is BDT 200.
• The applicable wagering requirements must be met before any bonus funds can be withdrawn.
• To999 may temporarily suspend withdrawals in cases of suspicious activity.
• Withdrawals above a certain threshold may require additional identity verification.

5 Bonus & Promotion Terms

To999 offers a variety of bonuses and promotions. Each bonus has its own terms, which must be read before claiming. to999 always states bonus conditions clearly — there are no hidden restrictions.

• The welcome bonus is available only once, on your first deposit.
• A specified wagering requirement (typically 15–30x) must be met before bonus funds can be withdrawn.
• Bonuses not used within the specified time period after being credited will expire automatically.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• To999 reserves the right to modify or cancel any promotion at any time.
• Bonus funds cannot be withdrawn directly; only winnings earned from bonuses are eligible for withdrawal.

6 Gaming Rules & Fair Play

All games on to999 are RNG (Random Number Generator) certified, meaning every outcome is completely fair and random. We believe fair play is the foundation of a healthy gaming environment.

• Using any software, bots, or automation tools to play games is strictly prohibited.
• Any attempt to manipulate game outcomes will result in account termination.
• Collusion or conspiring with other players to commit fraud is strictly prohibited.
• Exploiting technical glitches in any game is prohibited, and any winnings obtained through such exploits will be forfeited.
• To999 monitors suspicious gaming patterns and investigates them as necessary.

7 Prohibited Activities

To maintain a safe and healthy gaming environment, to999 has strictly prohibited certain activities. Any of the following actions will result in immediate account closure and may lead to legal action.

• Harassing, intimidating, or using offensive language toward other users.
• Impersonating a to999 employee or representative.
• Unauthorized use or distribution of to999's intellectual property.
• Spreading harmful or false information against the platform.

8 Responsible Gaming

Responsible gaming is a top priority at to999. We believe gaming should be a source of entertainment — never a cause of financial or emotional distress. to999 has put several protective measures in place on its platform.

• You can set your daily, weekly, or monthly deposit limits at any time.
• The self-exclusion option can be used to temporarily deactivate your account for a set period.
• If you experience any gaming-related issues, our support team is always ready to help.
• To999 strongly advises against playing while intoxicated or in an emotionally unstable state.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

9 Privacy & Data Protection

To999 takes your privacy seriously. We are fully transparent about how your personal information is collected, stored, and used — and it is never sold to third parties.

• Collected information is used solely for service delivery, security assurance, and legal compliance.
• All data is protected by SSL encryption and stored on secure servers.
• You may request to view or update your personal information at any time.

To read our full Privacy Policy Privacy Policy Read the page.

10 Account Closure & Dispute Resolution

To999 reserves the right to temporarily or permanently close any account at any time, particularly in cases of Terms & Conditions violations. If an account is closed, a process will be followed to return any valid balance.

For any dispute or complaint, please contact our support team first. We aim to respond to all complaints within 48 hours. If the issue cannot be resolved through our support team, you may escalate the matter to to999's higher authorities.

• Written communication is always preferred for resolving disputes.
• Balances in accounts closed due to fraud or Terms & Conditions violations may be forfeited.
• Users may also request account closure at any time.

11 Limitation of Liability

To999 always strives to deliver uninterrupted service; however, to999 will not be held liable in the following circumstances:

• If a game is interrupted due to internet connectivity issues.
• Delays caused by failures of third-party technology or payment gateways.
• Natural disasters, cyberattacks, or other circumstances beyond our control.
• If account credentials are compromised due to the user's own negligence.

In no event will to999's total liability exceed the sum of the user's deposits over the most recent 30-day period.

12 Contact & Support

If you have any questions about these Terms & Conditions or need assistance, please contact the to999 support team. Our team is available 24/7 in Bengali.

For more information, visit our FAQ Page or view our About Us Visit the page.